About

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Head of Professional Services

Passionate and highly skilled leader with a proven track record, mentoring and managing teams to deliver cutting-edge technology solutions in EMEA and LATAM.

  • +22 Years

    Experience in Technology

  • +5M USD

    Yearly in Services Bookings

  • +11 Years

    Working in Professioal Services

  • +20 People

    Under Direct Management

I've had the opportunity to combine hands-on software engineering management and professional services expertise, building cohesive, high-caliber Services Delivery practices.

imageSolutions

Experience

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Achieve through people as a people-first leader

Passionate about technology and its potential to deliver products that users are excited to use

Building great teams to deliver meaningful features to users quickly and with confidence

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Make winning decisions with insightful thinking and direction

Highly self-motivated with the ability to quickly analyse and solve complex problems

Cooperative, responsible and flexible rapidly adapting to changing the landscape

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Deliver results through ownership, drive and resilience

Proactive and highly organised, with excellent time management and planning skills

Successful history of career progression starting as a system developer and now with senior positions growing responsibilities and ownership

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Leads with passion constantly communicating and empowering teams to operate independently

Excellent communication and presentation skills with the ability to influence across the organisation

Confident while being diplomatic and tactful, able to communicate effectively to business and other stakeholders and all levels

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Technical knowledge to design and deliver innovative customer experiences

Extensive hands-on experience in object-oriented programming language Java

Experience performing technical analysis on different technology design and implementation options

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Practical experience spanning 20+ years of delivering large global platforms

Experience leading cross-functional teams of +20 professionals

Record of developing and delivering large scale, complex scale platforms

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Certificates

AWS

AWS Certified Solutions Architect

Cloud Solutions
  • Compute
  • Storage
  • Database
  • Networking & Content Delivery
  • Analytics
  • Machine Learning
  • Security, Identity, and Compliance
See credential
PMP

PMI® / PMP Certified Professional

Program Managament
  • Risk Management
  • Budget & Cost Tracking
  • Communication Plan
  • Scope Management
  • Team Leadership
  • Quality Control
  • Vendor Management
See credential
ICP

ICAgile Certified Professional

Agile Transformations
  • Agile Mindset
  • Enterprise & Business Agility
  • Organization Sstructures & Processes
  • Leadership & Culture
  • Change & Agile Transitions
  • Value Driven Development
  • Planning and Adapting
See credential
blogTechnology

What I Talk About

Embrace Diversity and Inclusion

Workplace diversity is the understanding, acceptance, and value that is placed on the differences between coworkers. Inclusion is the environment that you create in order to collaborate, support, and respect these differences.

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Solve Problems Faster

Diversity encourages the search for novel information and perspectives, leading to better decision making and problem solving.

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Builds better products

The more perspectives we can bring to the products we build, then the more valuable those products will be for more people.

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The Right Solutions

People with different backgrounds bring unique information and experiences to tasks. Interacting with individuals who are different forces group members to prepare better, anticipate alternative viewpoints, and expect that reaching consensus will take effort.

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Connect With Customers

The audience for our software is widely diverse, so why wouldn’t we want our team to reflect that level of diversity as well? Teams that are too homogeneous have a challenge in tapping into empathy for customers and being able to reach a wider market.

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Diversity Starts with YOU

Read my article published on LinkedIn sharing some of my experiences on creating diverse and inclusive teams. I have had the pleasure of hiring, mentoring and leading distributed teams with members from 5 continents with different work styles, expanding their knowledge, challenging themselves, growing and building a better product for everyone.

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